SCRUTINIZE QUALITY WITH THE SALESFORCE CERTIFIED-STRATEGY-DESIGNER EXAM QUESTIONS DEMO

Scrutinize Quality With The Salesforce Certified-Strategy-Designer Exam Questions Demo

Scrutinize Quality With The Salesforce Certified-Strategy-Designer Exam Questions Demo

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Salesforce Certified-Strategy-Designer Exam Syllabus Topics:

TopicDetails
Topic 1
  • Tools and Artifacts: It focuses on high-level Salesforce capabilities, methods of co-creation, and the criteria for feasibility, desirability, and viability.
Topic 2
  • Value Design: This topic covers an effective challenge statement, the internal dynamics of the organization, key external context for innovation, and strategic directions.
Topic 3
  • Leveraging Adjacent Roles
  • Skills: It is all about knowledge and skill infusions that are needed to create a vision, different technical and business capabilities, and creating a roadmap for implementation.
Topic 4
  • Intangible Deliverables: The topic includes sub-topics about key relationships that are essential for solving the challenge statement, the best presentation techniques for communicating a vision, and the tools for productive cross-discipline collaboration.

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Salesforce Certified Strategy Designer Exam Sample Questions (Q69-Q74):

NEW QUESTION # 69
Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service toots?
Which metric should define a successful transformation outcome?

  • A. Increased goal completion rate
  • B. Increased human takeover rate
  • C. Decreased length of support calls

Answer: A

Explanation:
The metric that should define a successful transformation outcome is increased goal completion rate. This metric measures how often customers are able to complete their intended tasks or goals through the automated online chat experience, such as finding information or self-service tools. It indicates the effectiveness and satisfaction of the chat experience. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/measure-the-success-of-the-initiative


NEW QUESTION # 70
At a project kickoff, the strategy designer wants to get ideas from all stakeholders to use as hypotheses. The designer runs a sketching activity with the multi-disciplinary group, asking everyone to sketch. They give everyone fat markers and sticky notes, and set a timer for 5 minutes of sketching.
What is the reason why marker choice is important?

  • A. They ensure stakeholders can fit detailed sketches on a sticky note in the allotted time.
  • B. They anonymize the sketches so that stakeholders cannot judge others' drawing abilities.
  • C. They enable stakeholders to focus on generating ideas rather than detailing UI.

Answer: C

Explanation:
The reason why marker choice is important is that they enable stakeholders to focus on generating ideas rather than detailing UI. Fat markers are thick pens that limit the level of detail that can be drawn on a sticky note.
They help stakeholders concentrate on the concept or idea behind the sketch, rather than the user interface or visual design. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/sketch-w


NEW QUESTION # 71
A start-up specializing in creating healthcare apps for both patients and family caregivers is looking for ideas to develop new features. The company plans on organizing a brainstorming session with staff members from various teams.
What is a rule strategy designers should follow when facilitating a brainstorming session?

  • A. Emphasize critique of proposed ideas.
  • B. Encourage participants to build on proposed ideas.
  • C. Explore qualitative assessment of proposed ideas.

Answer: B

Explanation:
Explanation
One of the rules of facilitating a brainstorming session is to encourage participants to build on proposed ideas, rather than criticize or dismiss them. This fosters a collaborative and creative environment where ideas can be improved and refined.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-p


NEW QUESTION # 72
A strategy designer is working with a team to assess and prioritize potential opportunities for an upcoming product release using the Design Thinking methodology.
Which next step should the designer recommend to assist with prioritization?

  • A. Test for desirability and refine ideas based on feasibility
  • B. Survey users and prioritize building their most desired features.
  • C. Analyze the feature feasibility and let technology drive future designs.

Answer: A

Explanation:
In the Design Thinking process, testing for desirability ensures that ideas meet user needs and preferences.
Refining these ideas based on feasibility takes into account the practical aspects of implementation, ensuring that the prioritized opportunities are both desirable to users and achievable by the team.


NEW QUESTION # 73
The design team is working on a high-fidelity prototype to create a more enjoyable user experience. The development team is busy and focused on the build, so the design team wants to engage them efficiently.
What is a key reason why they would engage the developer team?

  • A. To validate technical limitations
  • B. To research new features
  • C. To provide design feedback

Answer: A

Explanation:
The key reason why the design team would engage the developer team is to validate technical limitations.
Technical limitations are constraints or challenges that affect the feasibility or viability of a solution, such as platform capabilities, integrations, performance, security, or scalability. The design team should consult with the developer team to understand and address these limitations, and ensure that the solution is realistic and achievable. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/engage-


NEW QUESTION # 74
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